Ring ring.....

Monday, 1 October 2012

Ring ring.....

Bedtimes when my husband is working away are frantic to put it mildly. Baby man has now learnt to stand in his cot and come 7pm you will find him there screaming in protest of his early bedtime. Meanwhile, middle man insists on performing a roll call for all of his soft toys, and starts crying because he has lost "My Mickey", Wenlock, Donald......the list goes on. Big man starts to get ready for bed and then gets distracted. I often find him dressed in pants doing his sticker book, or similar, claiming he can't find his pyjamas. Then the phone rings.....

Before I answer it, I have to find it. So amidst the screaming, crying and looking at stickers, I find myself running around the house trying to track down where the noise is coming from and where I left the phone. More often than not it is a telesales call, mainly because all of my family and friends know it is bedtime and not to call. Clearly these people are unaware of this fact.


On the whole we don't get too many telesales calls, but the ones we do get are usually between 5 and 8 pm. I suppose this is because there is more chance that they will catch someone in. We generally get 3 types  of telesales calls:

1. TV.
Would we like to upgrade our existing package? I politely say no, my husband on the other hand usually gets fooled into thinking he has enough time to watch a sports channel. This is probably why they keep calling.

2. Credit card company
They are always trying to get hold of my husband to sell him some insurance or make him pay for some sparkly new card. They call a lot!

3. The ones I hate the most.
"Can you complete a quick survey?" I got confused once thinking it was a company I know and after about 10 minutes of questions I advised I was going to need to end the call. It was an overseas call centre and both of us had difficulty understanding each others accents. When I advised I couldn't continue with the call the lady started arguing with me and it resulted in me hanging up on her and asking her company not to call again. (I am pretty sure they have.) I have no idea where they got my number. And if it had been a short survey I wouldn't have been bothered. I have worked in company to company telesales before, so I always try to be polite, but when someone starts arguing with me when I am trying to help them, I get annoyed.

Do how do you deal with telesales calls? Do you ignore the phone and let it go to answer phone? Do you find that they always call just as you have got your little one to sleep? How do you feel about companies selling your details?

Bounty have asked me to write this post, to spark discussion on the topic of telesales calls.

14 comments:

  1. I'm afraid that anyone who calls my house selling anything gets a very curt 'no thanks'. What I find really annoying is that I'm actually a nice person so when somebody annoys me like that I then feel really guilty. It's even worse when charities knock on your door hoping for Direct Debits at kids' bedtime. Double gggrrrr...

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    1. Oooo yes I feel bad about that too! I also don't like it, that of you donate to a charity then they keep writing to you wanting more money. I keep thinking that all my money is just going on postage.

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  2. I'm pretty fierce with telesales calls, especially as I have registered with the Telephone Preference Service. But that doesn't seem to matter to companies based outside of the UK. Anyway, I cut them off mid-intro and put the phone down. Better still, get an ansaphone and call screen x.

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    1. That explains why we still get calls from outside the UK then! I should ignore it more but sometimes it's my husband wanting to speak to the kids and nine times out of ten I can't get hold of him if I ring back. I need to be more fierce!

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  3. I generally dont put our number down on anything. We are also ex-directory. Generally the phone doesnt get answered here between 7 and 8 either. The calls we get are also usually upgrades for the TV, or additional newspapers (which my husband also thinks we have time to read). I dont do any surveys at all!!

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    1. Neither do I unless its a company that I do some bits for - hence the muddle up and me starting to answer questions!

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  4. 1. Register with the telephone preference service (TPS) which should get rid of the "unsolicited calls" from UK based call centres.

    2. Call screening - although this is usually just me not getting to the phone on time because I too have forgotten where I left it! Strangely enough cold callers don't leave messages (unless it's the automated message kind!) If the person calling starts to leave a message I (so long as I've found the phone by this point) usually pick up.

    3. Politely telling the caller that someone from their company has already called me (well it's usually true!) so please can they stop calling me! It can be tricky to get this into the conversation early as they don't tend to take a breath once they've confirmed who you are. I do talk over them if necessary...

    4. Deny all knowledge of the person they're asking for. Ok so usually when I do this they're asking to speak to Mr or Mrs Smart who definitely don't live here! I am considering developing an alternate persona for the clearly overseas energy/insulation (?) company who want to confirm my postcode as well as my name though.

    5. I'm not particularly proud of this: Claiming my husband deals with that - I don't know anything about it. This can also be used on door-to-door "but surely you want to save money on your energy bills" annoyances too. It may need to be backed up with "He's working very long hours/abroad/in outer space at the moment. You might catch him in next Thursday at 9.30pm..." It works well though - the last person who wanted to know who my energy supplier was actually hung up on me in disgust at my pathetic reliance on the man of the house! ;-)

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  5. I must admit I have been known to do number 5 to get rid of people at the door wanting us to change gas/electricity suppliers! I love that you got them to hang up on you lol x

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  6. Ha ha Louise it is SO apt that you posted this today! I usually avoiding answering the landline at all costs as its 9/10 a sales call and with three four and under I don't have a minute to spare (as you well know!). If I do answer and there is a pause before the other person speaks I hang up knowing it's a sales call. Today however my four year old picked up the phone before I could stop him, the conversation went something like this:
    Austin: Hello?
    Sales: blah blah
    Austin: it's Daddy!! Hello daddy...
    Sales: blah blah
    Austin: daddy, Dominic is here to play...
    Sales: blah blah
    Austin: daddy? Daddy? Daddy? Oh he's gone.

    Brilliant! I now have an alternative to ignoring the phone to avoid sales calls just let Austin answer it! :)

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    1. Love it! Why haven't I ever thought of this? Was the sales person actually trying to talk to Austin or just asking to speak to Mummy or Daddy?

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  7. We get LOADS of sales calls, mainly for the person who had our phone number before we did (though she didn't live in our house). I've had loads of arguments with people trying to convince them I am not Mrs Manzook, nor has Mrs Manzook ever lived in my house. If I'm ever in the house during the week I find the phone rings constantly and while I mean to be polite it is really hard to maintain when you are on your 10th call of the day for someone who isn't you...

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    1. Oh no! I am extremely pleased we don't get that many calls.

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  8. I got a telephone with a cord when D was a baby! Because I couldn't find the phone when ringing and because it would end up lost and then the battery would die... meaning I couldn't ring it myself to find it.

    Then it died. The phone that is. For good. The one with the cord. I haven't replaced it. The no phone calls has been BLISS! And have I missed not having a phone? Nope. It's made feck all difference to my life apart from the PEACE AND QUIET and now have the ability to sleep after a nightshift without trying to remember to unplug the phone. People can facebook/email/text or call me and I'll get those on the mobile.

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    1. Unfortunately our mobile signal is rubbish and the internet connection not much better! I am getting a phone with a cord for this reason tho!

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